Platform access
Logins, permissions and workspace configuration.
Contact Us
Support
For customers with a live programme — and for anyone who needs to reach a person quickly.
What We Support
Delivery questions
Batch status, schedules and anything on a current delivery.
Quality concerns
Something looks wrong in a batch — tell us and it gets investigated, not defended.
Integration issues
API, webhook and cloud-connector problems.
Guideline clarification
An ambiguous case that needs a decision recorded.
Escalation
Anything urgent, routed to a named person rather than a queue.
How to Reach Us
- WhatsApp Fastest for anything urgent during working hours.
- This form Best for anything that needs detail or an attachment.
- Your delivery contact Customers with a live programme have a named contact — use them first.
- Escalation path Every engagement has a written escalation route with response times. If you do not have it, ask.
Raise a Support Request
Tell us what is happening and we will come back to you.